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This book will help you develop your management skills. It is designed to assist you in understanding the characteristics of a high-performance manager, to help you assess where your strengths and development areas lie as a manager and to create a plan of action for realising your management potential.
An ideal introduction to management and organizational behaviour, this Reader brings together a range of contributions on the art and science of management. The focus of the book is on the ideas and theories which a manager can use to become more effective. Six sections explore important aspects of the manager's job: management, leadership and conflict; motivation and stress at work; organizational culture; decision-making and teams; staff development; and diversity in organizations. In each section, the reader will find articles which reflect major ideas or debates within the area, including those that challenge traditional views and ways of doing things. Does money motivate? Are teams useful? Does organizational culture e
The Effective Manager is a hands-on practical guide to great management at every level. Written by the man behind Manager Tools, the world's number-one business podcast, this book distills the author's 25 years of management training expertise into clear, actionable steps to start taking today.
It's a Service World. To succeed long-term, companies must retain and grow their customer base. The Effective Manager's Handbook for Customer Service Success is the tool that will give every manager insight into successful customer service, from people to processes, from motivation to measurement. Including 52 quick and enlightening customer service tips plus weekly motivational quotes from business leaders and philosophers, the Handbook can be an asset to your company. The Handbook also offers an action-oriented Weekly Service Notebook. This tool encourages simple but effective daily documentation of service successes to recognize employee performance. You can also document symptoms of poor service, the complaints and issues often identified but more often forgotten that become chronic to your company. Documenting symptoms enables you to focus improvement efforts and maximize customer retention. Whether the action is to recognize great employee service or attack a recurring customer service issue, use this tool to document successes and symptoms. Review and act weekly. Constantly strive to improve your bottom line by improving your customer service. Every company in the world can improve its customer service. This book, in your hands, can help you begin Improving Your Bottom Line by Improving Your Customer Service...today!
You Are 1-Click Away From Understanding How, As A Manager; You Can Leverage The Power Of Effective Communication To Improve Your Social Skills, Become More Confident And Charismatic And Communicate With Anyone At Any Level To Ultimately Maximize The Productivity Of Those You Lead! What's the difference between good leaders that build a cult of passionate followers and managers who struggle to sell the vision of an organization to the employees? You may argue that leadership makes all the difference but when you tear everything down to the bare bones, you will realize one thing is different; communication! Great leaders that have cult-like following have mastered the craft of effective communication while managers that struggle to get anyone to do anything struggle with the very things that effective cult-like leaders have mastered. This means that if you want to become the kind of manager that gets anyone to do anything without you having to threaten them or use your position to intimidate them to submission, you MUST borrow a lesson from the communication strategies of the cult-like leaders. So which are these strategies? How can you model the style that cult-like leaders use in your own circumstances as a manager? How can you build a team of subordinates that are always willing and available to help around and can go to great lengths to make the fulfillment of your mission a success? Is there a particular mindset that you ought to have to make this work? If you have these and other related questions, this book is for you. It breaks down the seemingly mysterious topic of effective communication into bit sized points that you can grasp and start applying in your everyday life to transform the way you lead as a manager through communicating the right, with strategies that touch the people you manage in a way that propels them to instant action. More precisely, the book will teach you: The basics of effective managerial communication, including how it differs from other types of communication Why effective managerial communication should be top on your priority list if you want success in your sphere of influence The character traits of an effective manager with effective communication skills How new managers get it all wrong with communication only to make it harder for them to lead and inspire the people they lead The management attributes of effective communication that you should strive to nurture The role of effective communication in the attainment of organizational goals Where effective listening comes in regarding improving communication in both business and personal matters The different little known barriers to effective communication, including how to overcome them How to master communication in 5 simple steps How to rapidly improve your social skills, boost your confidence to speak in public with ease and skyrocket your charisma to communicate effectively with anyone How to rewire your brain to become more confidence, overcome social anxiety and overcome the fear of public speaking while optimizing your communication skills for great impact Powerful tips for success in all these And much more! Stop trying to lead or manage blindly. Use a blueprint that guides you on how to communicate effectively if you want to be a cut above the rest. The book is written using easy to follow language to help you to start taking action right away! Click Buy Now With 1-Click or Buy Now to get started!
The Effective Local Government Manager, 3rd Edition, reflects the rich history and modern reinvention of a profession that sprang up at the beginning of the twentieth century. What does it mean to be a local government manager in today’s world? What can a manager accomplish? What internal as well as external resources must the manager harness? What motivates the manager’s employers, colleagues, and employees? For the student contemplating a career as a manager in public service, The Effective Local Government Manager is almost obligatory reading. Many instructors have built introductory courses on local government management around The Effective Local Government Manager. For the young assistant in a city or county, or for the mid-career manager assessing new challenges, The Effective Local Government Manager offers insights on your role and how you can best serve your community. It explores the manager’s many roles and responsibilities—interacting with the community, the governing body, local government employees, and other governments. It offers the most up-to-date theory and practice of local government as well as tools of management. This book is used as a text in ICMA University's Emerging Leaders Development Program.
Since it was first published more than a decade ago, The Effective Public Manager has become the standard manual for public administrators and students. This practical provides core concepts to help real-world managers and mangers-to-be meet the demands of their jobs head on rather than work around the constraints of government and gives them the tools to shape events rather than be shaped by them. This thoroughly revised third edition Presents an updated and detailed examination of management innovation Examines the centrality of government in an era of global communication and transportation, economic interdependence, and the threat of global terrorism Contains information on the opportunities and challenges of managing public policy from and with private and nonprofit organizations
A year after Katie Mariano's husband, Jack, died suddenly Katie finds herself thinking back to her college days. With a pang of guilt she fondly recalls her first love, Neil Hoffman. Over the years Neil has always held a special place in Katie's heart. Their relationship ended badly and Katie can't help but wonder what ever became of him. She also wonders if Neil still thinks of her. A mutual friend from college, Mike Schaefer, suddenly steps back into Katie's life and the lives of the three old friends are forever changed. When closure on past hurt is found, old friendships are renewed and a new love is born. Morning Coffee is about the journey to finding the right person, that special someone, with whom you want to share life's little moments.
A developer's guide to successfully managing teams, customers, and software projects Key Features A complete guide to managing developer teams, software projects, customers, and users Transition successfully from a technical role to management Develop crucial skills to enhance your performance and advance your career Book Description The Successful Software Manager is a comprehensive and practical guide to managing software developers, software customers, and the process of deciding what software needs to be built. It explains in detail how to develop a management mindset, lead a high-performing developer team, and meet all the expectations of a good manager. The book will help you whether you’ve chosen to pursue a career in management or have been asked to "act up" as a manager. Whether you’re a Development Manager, Product Manager, Team Leader, Solution Architect, or IT Director, this is your indispensable guide to all aspects of running your team and working within an organization and dealing with colleagues, customers, potential customers, and technologists, to ensure you build the product your organization needs. This book is the must-have authoritative guide to managing projects, managing people, and preparing yourself to be an effective manager. The intuitive real-life examples will act as a desk companion for any day-to-day challenge, and beyond that, Herman will show you how to prepare for the next stages and how to achieve career success. What you will learn Decide if moving to management is right for you Develop the skills required for management Lead and manage successful software development projects Understand the various roles in a technical team and how to manage them Motivate and mentor your team Deliver successful training and presentations Lead the design process with storyboards and personas, and validate your solution Who this book is for Development Managers, Product Managers, Team Leaders, Solution Architects, or IT Directors who want to effectively manage colleagues, customers, potential customers, and technologists.