Widely acclaimed as a contemporary masterpiece, this book is a discerning analysis of the leadership vacuum that pervades the world. It outlines how leaders today can reach the summit of exceptional leadership by re-discovering the leadership traits that lie dormant within them. This 2nd edition is profoundly enriched by two new additions—a new preface: Why we Have Fewer Good Leaders, and a postscript: Persistent Doubts; Perennial Questions. The innovative concepts that are already a part of the new leadership folklore—Four-Quadrant Matrix of Choice; Five Circles of Leadership Attitudes; Triple Top Line of Joy, Peace and Contentment and The Journey from Base Camp Leadership Traits to the Summit of Exceptional Leadership—have all been thoroughly updated with many inspiring insights that leave a lasting imprint on the reader.
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Outlines a style of management that reflects the personality, beliefs, visions, ethics, standards, and judgements of the manager and discusses three basic philosophies of management
This book represents a most robust look at the study of leadership while representing multiple disciplines in a quest to find agreement about leadership and theory. Russ Volckmann, International Leadership Review In this compelling book, top scholars from diverse fields describe the progress they have made in developing a general theory of leadership. Led by James MacGregor Burns, Pulitzer Prize winning author of the classic Leadership (1978), they tell the story of this intellectual venture and the conclusions and questions that arose from it. The early chapters describe how, in order to discuss an integrative theory, the group first wrestled with the nature of theory as well as basic aspects of the human condition that make leadership necessary and possible. They then tackle topics such as: the many faces of power woven into the leadership fabric; crucial elements of group dynamics and the leader follower relationship; ethical issues lying at the heart of leadership; constructivist perspectives on leadership, causality, and social change; and the historical and cultural contexts that influence and are influenced by leadership. The book concludes with a commentary by Joanne Ciulla and an Afterword by James MacGregor Burns. The contributors thorough coverage of leadership, as well as their approach to this unique undertaking, will be of great interest to leaders, students and scholars of leadership.
Facts101 is your complete guide to Service Leadership, The Quest for Competitive Advantage. In this book, you will learn topics such as as those in your book plus much more. With key features such as key terms, people and places, Facts101 gives you all the information you need to prepare for your next exam. Our practice tests are specific to the textbook and we have designed tools to make the most of your limited study time.
Christopher "Chris" Mifsud has dedicated his life to practicing good leadership and recognizing the leadership potential in others. Now you can learn from his experiences how to discover your latent leadership abilities. As a front line leader, you will receive practical and applicable advice to support your team members and lead them to success. As Mifsud writes in his introduction, companies invest a lot in the leaders they appoint. Don't let your organization down with a passive "wait and see" leadership style. Instead, embrace the power of teamwork, and create a strong, personal leadership style that will take you far. Mifsud encourages front line leaders to remember that their greatest asset is personnel. Leaders can't lead effectively if they don't know the strengths and weaknesses of their own teams. Mifsud helps readers develop a leadership style that takes full advantage of the power of people. Conquering the Front Line Leadership Quest doesn't bore readers with obscure theories. All the techniques included in the guide are drawn from Mifsud's twenty-five years of experience as a leader. For realistic, actionable advice you can apply to your organization as well as your life, look no further than this easy-to-understand manual.
This book is an odyssey into the truth of leadership’s nature and essence. Written for aspiring leaders, teachers of leaders, and followers, the aim is to practice awakening a leader’s potential. The book mirrors and reflects the inner nature of the leadership journey. It is written in a contemplative style and uses dialogue to exercise a leader’s will, intelligence, and spirit. The techniques taught in these chapters are dialogue, meditation, and contemplation. The author seeks to teach leaders how to exercise the power of will and the power of intelligence to make the kinetic chain of knowing, willing, and acting morally and intellectually strong. Reading this book serves as a leadership development exercise. This book is a teaching tool designed to demystify what takes place in the interior nature of a leader. It examines a leader’s soul, as it is exercised and strengthened in preparation for the cardinal act of leading, and it analyzes the act of making practical judgments, an act that demands the cultivation of a discerning mind to see and know the truth to be acted upon. Based on a true story, these chapters are a reflection on the formation of a leader and a realization of twenty years of research. The author studies the question: What does it take to develop a leader? Deliberations on eight years of guiding leaders on moral and intellectual quests in search of true freedom are revealed.
The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome.
This book is a spirituality of leadership written for those individuals who want to integrate their leadership with the values of their lives.
Worship Quest serves as a guide to understanding foundational questions about worship and leading in worship. Worship Quest offers a practical perspective on four roles of worship leadership and how they are to be fulfilled within various worship gatherings. For those called to lead in worship as well as those tasked in hiring worship leaders, it is important to understand the roles of worship leadership. Worship Quest helps readers come to understand the different worship gatherings and the various roles of worship leadership, and thus successfully fulfill God's call of leading in worship.